Help center
Table of Contents
General
Yes. iKratz systems use an open communication architecture supporting OPC-UA, Modbus TCP, and Ethernet/IP protocols.
This allows seamless integration with most third-party controllers, MES systems, or existing automation platforms.
Our engineering team assists with configuration, testing, and validation to ensure full interoperability.
Yes, customization is one of our core strengths.
Our dedicated engineering department designs solutions for special materials, restricted spaces, and specific production takt times.
We provide complete custom engineering including fixtures, tooling, control logic, and data interface development.
All iKratz equipment is manufactured under an ISO 9001 certified quality system and key modules carry CE and CCC safety certifications.
Each welding system includes a fully integrated parameter recording and traceability module to meet FDA, ASME, and 3A Sanitary regulatory requirements.
Products
iKratz specializes in advanced welding and automation systems, including controllers, robotic welding stations, and process monitoring tools.
Yes. All systems support common industrial protocols and can connect with major PLCs and robot brands such as Siemens, ABB, and FANUC.
Every iKratz product includes a 24‑month warranty covering manufacturing defects. Extended service packages are available on request.
Customization
Yes. Our engineering team designs fully tailored welding and automation systems based on your production volume, workspace, material type, and process control needs.
Please provide your process drawings or samples, production speed targets, and any existing equipment interface details.
Our engineers will prepare a technical proposal and quotation within a few working days.
Typical custom projects take 8–12 weeks, depending on complexity and component lead times.
We keep you updated throughout design, prototyping, testing, and final installation.
Service
iKratz offers global after‑sales support including installation guidance, on‑site commissioning, technical training, and remote troubleshooting to ensure smooth production.
You can reach our service team via email or online form with your product serial number and issue details.
A qualified engineer will respond within 24 hours to arrange diagnostics or service.
Yes. We offer both on‑site and online training covering daily operation, calibration, and preventive maintenance to help your team maximize equipment performance.
Payment
We accept bank transfer (T/T), L/C at sight, and selected online business payments. All transactions are processed through secure banking channels.
For standard orders, a 30 % deposit is due to start production and the 70 % balance before shipment.
Custom projects or large systems may follow separate agreed terms.
Yes. Once your payment is received, we issue a proforma invoice and official receipt immediately, shared by email for your records.
Shipping
We ship globally via sea freight, air freight, and international express depending on order size and urgency. Our logistics team ensures the most cost‑efficient and secure delivery.
Standard delivery time after production is:
- Sea freight: 25–35 days (to most major ports)
- Air freight: 7–12 days
- Express courier: 3–7 days
Transit time may vary depending on location and customs clearance.
Yes. Once your order has been dispatched, you’ll receive a tracking number and carrier details by email. You can monitor real‑time shipment status at any time.
